7 Kebiasaan Dari Orang-Orang Yang Sangat Efektif.

THE 7 HABITS OF HIGHLY EFFECTIVE PEOPLE adalah 7 Kebiasaan Dari Orang-Orang Yang Sangat Efektif.
Efektif : Melakukan hal yang tepat (do right thing)
Efisien : Melakukan dengan tepat (do thing right)
Kebiasaan : Perilaku (behaviour) yang sering (berulang-ulang) dilakukan

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(Z)

Zero Call :

A telephone call placed with an operator's assistance. Examples may include credit-card and calling-card, collect calls, and third-party calls.

Zone Lighting :

Lighting designed to facilitate traffic from one space to another.

(Y)

Yield Management :

A strategy or process that hotel operators use to maximise their hotel room revenue by achieving the right balance between occupancy and room rates that generates the most revenue.

(W)

Wake Up Call :

A telephone call made by front office to a guest room to waken the guest at a time requested by them.

Walk In Guest :

A guest who arrives at a hotel without an advance reservation.

Walked Guest :

When a guest room is not available for a confirmed guest (i.e. the hotel is overbooked), then the hotel helps the guest find alternative accommodation elsewhere. This is known as 'walking the guest' to another hotel.

Each hotel has its own walk compensation policy that the manager will follow during this process. This usually includes paying for transportation to the hotel and covering any difference in the room rate at the hotel the guest was 'walked' to.

Walk-In Refrigerator/Freezer :

A large fridge or freezer used in high-volume kitchens for storage of perishable items.

Waterpark Hotel :

A hotel that offers a large recreational water elements such large pools, slides, multiple pools, or other water related amenities.

Wine Steward :

(V)

Vacant :

A room status term that indicates that the room has been cleaned and inspected, and is ready for the arriving guest.

Ventilation :

The process of removing air from or supplying air to an interior space.

Virtual Private Network (VPN) :

A system used in the hospitality industry to allow users to send, receive and share private information or encrypted data over a public infrastructure.

Voice Mail :

A system that is part of the telephone equipment, which provides for hotel guests to retrieve a messages left by a caller.

Voice over Internet Protocol (VoIP) :

The technology used to transmit voice conversations over a data network using the Internet Protocol. VoIP is also known as Internet telephony, Broadband Phone and Voice over Broadband.

(U)

Underbar

The primary working space for the bartender. The underbar is the area of the bar that is in front of the bartender as they face the guests and mostly (but not entirely) below the level of the bar itself.

Understay

A guest who checks out before their stated departure date.

Upgrade

To move to a better class of service or accommodation.

(T)

Table d'Hote Menu
Table Service
Table Skirt
Table Top Display
Tableware
Theme Restaurant
Third Party Booking Engine
Tour
Tour Operator
Tourism Development
Tourism Enclave
Tower
Traditional Lodging
Transfer
Transient Hotel
Transient Ledger
Travel Club
Turkish Bath
Twin Bed
Twin Room